Tier 1 Technician

Do you enjoy solving problems and helping people meet their business challenges? Are you interested in a flexible and growing work environment that encourages professional and personal development?

We are looking for a Tier 1/Tier 2 Technician who is committed to working hard for our clients, responsible, and trustworthy. You should be a very solid generalist and able to confidently take on any issue – particularly problems you have never seen before. You will see new issues daily and must have a methodical approach to problem solving and share learned knowledge within the team.

The success of our business is founded on our great relationships with our clients, and we are looking for someone who will be able to work with our customers in a personalized manner. As a Tier 1/Tier 2 Technician at Engler IT, you will be responsible for providing first-level and second-level technical support to our clients. You will play a critical role in ensuring that our clients' technical issues are resolved efficiently and effectively.

Duties and responsibilities:

• Remote and onsite work at client offices to resolve issues.
• Need to have reliable transportation to travel to client locations.
• Provide 1st tier technical support through email, phone, and ticketing system.
• Helpdesk support through phone and remote tools.
• Software and hardware support.
• Assisting with remote desktop support and software installations.
• Need to have great communication skills.
• Contacting technical vendors to resolve issues.
• Escalating more complex issues to Tier 2 or Tier 3 technicians when necessary.
• Providing excellent customer service and maintaining a positive client experience.
• Technical research for software, hardware, and services to fill client needs.
• Regular maintenance and support for computers/servers/network equipment.
• Documenting procedures and technical issues

Job Requirements

To be successful in this role, you should possess the following qualifications:

• High school diploma or equivalent.
• Previous experience in a technical support role is preferred.
• Strong problem-solving skills and attention to detail.
• Excellent oral and written communication skills.
• Troubleshooting skills and technical knowledge.
• Excellent organizational and time-management/tracking skills.
• Ability to work independently and as part of a team.
• Basic knowledge of hardware, software, and operating systems.
• Customer-focused mindset and a dedication to client satisfaction.
• Able to lift and carry 50 lbs.
• Reliable car and valid driver's license.

Benefits

• Part-Time Remote Possible.
• Competitive salary commensurate with experience.
• Professional development opportunities.
• Friendly and collaborative work environment.
• Medical, dental, vision, and retirement offered.