Job Description

As a Tier 1 Technician at Engler IT, you will be responsible for providing first-level technical support to our clients. You will play a critical role in ensuring that our clients' technical issues are resolved efficiently and effectively.

Your primary responsibilities will include:

  • Need to have reliable transportation to travel to client locations a percentage of the time.
  • Need to be able to pick-up and drop-off equipment, hook up and install new equipment at client locations.
  • Need to have great communication skills.
  • Responding to client inquiries and technical issues via phone, email, or chat in a professional and timely manner.
  • Diagnosing and troubleshooting hardware and software problems.
  • Escalating more complex issues to Tier 2 or Tier 3 technicians when necessary.
  • Documenting all client interactions and resolutions in our ticketing system.
  • Providing excellent customer service and maintaining a positive client experience.
  • Assisting with remote desktop support and software installations.

Job Requirements

To be successful in this role, you should possess the following qualifications:

  • High school diploma or equivalent.
  • Previous experience in a technical support role is preferred.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and as part of a team.
  • Basic knowledge of hardware, software, and operating systems.
  • Customer-focused mindset and a dedication to client satisfaction.


  • Part-Time Remote Possible
  • Competitive salary commensurate with experience.
  • Professional development opportunities.
  • Friendly and collaborative work environment.

How to Apply

If you are a dedicated and enthusiastic individual looking to kickstart your career in the IT industry, we encourage you to apply for the Tier 1 Technician position at Engler IT. Please send your resume and a cover letter outlining your qualifications and interest in the role to