Tier 1 Technician

Job Description

As a Tier 1 Technician at Engler IT, you will be responsible for providing first-level technical support to our clients. You will play a critical role in ensuring that our clients' technical issues are resolved efficiently and effectively.

Your primary responsibilities will include:

• Need to have reliable transportation to travel to client locations a percentage of the time.
• Need to be able to pick-up and drop-off equipment, hook up and install new equipment at client locations.
• Need to have great communication skills.
• Responding to client inquiries and technical issues via phone, email, or chat in a professional and timely manner.
• Diagnosing and troubleshooting hardware and software problems.
• Escalating more complex issues to Tier 2 or Tier 3 technicians when necessary.
• Documenting all client interactions and resolutions in our ticketing system.
• Providing excellent customer service and maintaining a positive client experience.
• Assisting with remote desktop support and software installations.

Job Requirements

To be successful in this role, you should possess the following qualifications:

• High school diploma or equivalent.
• Previous experience in a technical support role is preferred.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Basic knowledge of hardware, software, and operating systems.
• Customer-focused mindset and a dedication to client satisfaction.

Benefits

• Part-Time Remote Possible
• Competitive salary commensurate with experience.
• Professional development opportunities.
• Friendly and collaborative work environment.